SHIPPING COST
Shipments to Italy have a cost of € 7.00 including VAT. Over € 50 of order, shipments are free. La bottega del sapore ships with GLS express courier. The cost for shipments to Europe is € 30.00
SHIPPING AND DELIVERY INFO
We consider it appropriate to inform our. kind Customers that during the Christmas holidays, Easter and the August holidays period, there may be inevitable delays in deliveries due to national and international couriers. We apologize in advance for any inconvenience that these particular periods may cause against our will.
DURING THE SHIPPING PHASE:
Packages are delivered to the Courier by 1:00 pm every day. From this moment the packages begin their process: they are taken to the Corriere headquarters and from there sorted for their final destinations. In these phases the packages undergo various removals and displacements, therefore precisely for these reasons, upon receipt of the goods it is necessary to check the packages accurately and always sign with reserve, to be entitled to a possible replacement of the product and at the same time to demonstrate to the our private insurance to have adopted all the precautionary conditions for insurance coverage.
Each courier already in the late evening or the next morning, sends an email or a text message on the customer's mobile phone, confirming that they are in charge of the goods and indicatively the delivery time with the link for tracking. Customers have the opportunity to reply to text messages within 24:00 of the same day to change any delivery parameters.
ON RECEIPT OF THE PRODUCT:
In order to make our service more and more efficient, upon receipt of the package we ask you to strictly follow these essential points:
Carefully check the conditions of the packaging at the time of delivery by the courier, even if the package is not damaged, always sign subject to control, putting on the bulletin or handheld the words "Integro package - signature subject to control".
This operation allows us to have the right to a possible replacement of the product and at the same time to demonstrate to our private insurance that we have adopted all the precautionary conditions for insurance coverage.
If the package is damaged, put the words "I sign with reserve - damaged package" on the bulletin or PDA - Always make sure that it is written.
If the package is seriously damaged, so as to have also caused damage to the internal contents, Reject the goods - and put the words "Goods refused for damaged package" on the bulletin or PDA.
Check the number of packages delivered that corresponds to what is indicated in the tracking.
Those who fail to strictly adhere to these three points will not be protected by the product replacement warranties.
Any disputes must be raised immediately to the carrier and notify the incident with relative photographs to La bottega del sapore at info@labottegadelsapore.it, otherwise the product is considered delivered correctly. The invoice or receipt must be kept as a valid document for the guarantee.
FOR ANY DAMAGES CAUSED BY TRANSPORT:
Upon receipt of the goods, check the presence and integrity of all the items covered by the order.
Any communication of anomalies or breakages must be communicated via email together with photographs of the damage found no later than 8 days from receipt of the goods.
After eight days we decline any kind of responsibility for breakages / anomalies / shortages and for any redelivery (also for absences or for wrong addresses), the cost will be borne by the recipient.
CONTACTS:
For any type of information on products, delivery times, payment methods, product customization, please contact us by e-mail info@labottegadelsapore.it or through our CONTACTS page on this site.